FAQ’s

Ordering (3)

How far in advance should I book my order?

For weddings during the wedding season (May to October), six to nine months is preferable to ensure the date is available. For weddings between November and April, three to six months is adequate. In the past, we have been able to fill last minute wedding orders with as little as 3 weeks notice, so please contact us for more details and availability. Generally a weeks notice is required for all other orders.

What is the final date to make changes?

Providing that special supply orders have not been made, you have until four days prior to your delivery to make basic changes to the design (colour, flavour, and piping design) at no additional charge. Two weeks notice is required to make changes to the overall style and structure of the order (buttercream vs. fondant, number of tiers, etc.). Once your deposit has been received you are allowed to increase the size of your order however we are not able to accommodate reductions in orders since we have reserved staff for your order and may have had to turn away a client in order to accommodate the size of your order.  SWIRL Custom Cakes & Desserts is a custom-order bakery and we are dedicated to making sure your cake is exactly the way you want it. We understand that does change at times!

What if I have to cancel my order?

You can cancel your order four weeks prior to the event date, in which case your deposit will not be returned but applied to a future order. You will not receive a refund of any money paid if you cancel your order after final payment has been received (two weeks prior to your event date). There is good news, though! You can apply your deposit to a future project! There are no refunds or credits after an order has been delivered and or consumed.

General (5)

Do you deliver?

Delivery is always included on all Calgary wedding and tiered cakes as the cake must be transported separated and assembled on site.  Free delivery on orders over $300.00. Out of town deliveries are charged at $0.75/km round trip. Please inquire if you would like to pick up your order. Out of town wedding cakes must be delivered.

Are you licensed?

Yes. SWIRL Custom Cakes holds a City of Calgary business license and a food permit, which requires inspection from the food inspector. We have had an error free record with Alberta Health Service since we began operating and still enjoy this today.

How do I store / enjoy my order?

Storage should never be a problem. SWIRL Custom Cakes & Desserts are so delicious, there won’t be leftovers!

Keep your cupcakes and cakes at room temperature (putting them in the fridge hardens the gluten molecules in the cake resulting a tough cake). Due to the high sugar content baked goods are low risk for bacteria growth and do not require refrigeration. Some of our mousse fillings are best served cold so please ask if you are unsure. Our products are best eaten the day they are delivered, but can also be frozen in airtight containers. To enjoy a frozen cake or cupcake, thaw at room temperature (in the wrappers for cupcakes – 30 minutes, larger cakes overnight).

Does SWIRL have a retail location?

SWIRL Custom Cakes & Desserts creates everything in a commercial kitchen in the SE commercial sector of Calgary. Our design studio is located in the N.W of Calgary. All baking and decorating is done in this commercial kitchen however since all orders for SWIRL are custom orders you won’t find our products for direct sale from this retail location. This ensures that you receive a truly unique, delicious, one-of-a-kind order.

I don’t see what I’m looking for in this section…what next?

Contact us and we will be happy to answer any questions you have.

Pricing (4)

What is the price for your cupcakes?

Cupcakes start at $2.75 each for minis, $3.75 for regular and $5.25 for jumbo. Each are customizable for flavours, tinted icings, specific cupcake cups, and unique toppers.

What are the prices for your products?

Every cake and dessert is a custom creation make fresh to order with the highest quality of ingredients. Our basic custom cakes start at $4.75 per serving based on wedding serving portions for buttercream finishes and $6.25 for fondant finishes increasing based on style and design. Each cake is custom quoted and factors such as size, flavours, style and design affect the price of the final product. Cookies begin at $1.75, decorated sugar cookies at $2.75 and macaroons start at $2.50. Minimum orders are required at different times of the year- please inquire.

Do you require a deposit to reserve the date?

When you book a consultation with us, your wedding/event date is reserved until the consultation is complete. When we provide you with the quote, we hold the date for an additional week to give you time to review and to make a decision. You are given right of first refusal if we being to book up for your date. A 25% deposit is required to reserve the date. We require final payment 2 weeks prior to your event day. Design sketches are not released to the client until a deposit has been received, however a description of your order is provided in the quote for your review or may state “as per design consultation sketch”

What forms of payment does SWIRL accept?

SWIRL Custom Cakes & Desserts accepts cash, cheque and email money transfers. We accept all major credit cards with a small convenience fee.

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